We’re Gather Aotearoa Limited (we, us, our), and this privacy policy applies to all users of our services. It outlines how we collect, use, handle, and disclose your personal information.
By using our services, you confirm that you understand how we collect, use, handle, and disclose your information as described in this policy.
We comply with the New Zealand Privacy Act 2020.
When you use our ticketing platform (Gather), we may ask for personally identifiable information, such as your name, contact phone number and email (personal information). This information helps us identify and communicate with you. If possible, we will collect personal information from you directly.
We may share your personal information under specific circumstances:
We strive to be transparent about when your data is shared. Please note that we are not responsible for how third parties use your personal information.
We do not share contact phone numbers directly with anyone. However, event hosts may send text messages to attendees through the Gather app. Users may also invite others to events via SMS through the app. Users can only invite individuals who have attended an event with them previously. Users can opt out of receiving invites from specific individuals and stop receiving texts from us altogether by replying STOP to Gather text messages.
We will only disclose your information to unrelated third parties if legally authorised, or with your consent.
When you purchase tickets through Gather, your payment information is processed by Stripe, our third-party payment processor. Gather does not store your full credit card details. We may retain limited transaction data such as the last four digits of your card, transaction amounts, dates, and event details for record-keeping purposes.
For tickets purchased through our platform:
For more information about how Stripe processes your payment data, please refer to Stripe's Privacy Policy.
When you visit Gather, we collect log data sent by your browser, including your computer’s IP address, browser type and version, the pages you visit, and other relevant statistics. We may use third-party services to understand usage patterns.
We use cookies to enhance your experience. You can choose to refuse cookies, but this may limit your ability to use certain features of our services.
When you use our platform, we collect and store electronic communications between you and Gather, as well as between you and event hosts/promoters through our platform. These may include emails, in-app messages, and transaction records.
We retain these communications in accordance with our data retention practices and the requirements of applicable law, including the New Zealand Privacy Act 2020 for users in New Zealand.
We prioritize the security of your personal information, but no digital transmission or storage method is entirely secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.
We retain personal information to ensure consistent service quality. The duration of retention varies based on data type and purpose, and we adhere to legal requirements.
For ticket purchases and related communications, retention periods are specified in the Payment Information section above. Event attendance information may be retained indefinitely to facilitate future events and improve user experience, unless you request deletion.
Gather may contain links to third-party websites or services that we don’t own or control. We’re not responsible for the content, privacy policies, or practices of these third-party sites or services. You acknowledge and agree that we won’t be liable for any damage or loss caused by using or relying on any content, goods, or services available through these third-party sites.
In compliance with applicable laws, you have rights to access, correct, or delete your personal information. For inquiries or requests regarding your data, please contact us at help@gather.rsvp. We may need to verify your identity to process your request.
In respect of a request for correction or deletion, if we think the correction is reasonable and we are reasonably able to change or delete the personal information, we will make the correction or deletion. If we do not make the correction or deletion, we will take reasonable steps to note on the personal information that you requested the correction or deletion.
We may charge you our reasonable costs of providing to you copies of your personal information or correcting that information.
Your personal information may be stored and processed in New Zealand or in any other country where we, our affiliates, or service providers maintain facilities. By using Gather, you consent to the transfer of information to countries outside your country of residence, which may have different data protection rules than your country.
This privacy policy is subject to change. We will notify you of any modifications through your provided contact number or via a prominent notice on our website. Continued use of the services after changes signifies your acceptance of the updated policy.
For any questions about this privacy policy, please reach out to us by email at help@gather.rsvp.